Castlehill Hand Knotted Woollen Rug

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DOMESTIC ORDERS

• Carpet Orders are usually dispatched within 4-5 working days from the date of order.
• Carpet orders are delivered within 10-12 working days from the date of shipping.
• Carpets are carefully inspected prior to shipment, and request you to check your order upon receipt.
• If a defect is discovered, please contact our Customer Care team at +919559140222 or customercare@obeetee.com within 48 hours of receiving your order.

INTERNATIONAL ORDERS

• Dispatch Time: Carpet orders are typically dispatched within 5–6 working days from the order date.
• Delivery Time: Orders are generally delivered within 15–20 working days from the date of dispatch. Delivery timelines may vary based on the duration of customs processing.
• Import Duties: Any applicable import duties are the responsibility of the customer and must be settled directly with the relevant customs authorities.
• Quality Assurance: All carpets undergo a thorough inspection before shipment. We recommend checking your order upon delivery and notifying us immediately of any concerns.
• To process global transactions, choose Razorpay as the payment gateway and PayPal for completing the transaction. Cart displays INR but payments can be made in your selected currency.

Office Hours: Our office is open from 10:00 AM to 6:00 PM (IST), Monday to Saturday (excluding national
holidays).

Please Note:
1. The design and motif dimensions may vary according to different sizes.
2. Colors may differ slightly due to photography lighting and screen variations

Conditions for Returns and Exchanges:

• Products are eligible for returns only if there is a manufacturing fault that cannot be fixed.
• To be eligible for a refund or replacement, requests for returns and exchanges must be made within 48 hours of receiving the order.
• We kindly request customers to provide multiple images: One showing the product open for damage inspection and another with the product securely packed. This step is crucial for processing the return or exchange efficiently.
• Keeping the original packaging is mandatory; returns or exchanges will only be accepted if the product is securely repacked in its original packaging, with all labels intact.

Refund Processing:

• Prepaid Order Refund: Refunds for prepaid orders are processed promptly within 48 hours after the product is picked up from your location.
• COD Order Refund: Refunds for Cash on Delivery (COD) orders are processed between 10-12 working days after the product is picked up from your location. This process is initiated upon receiving your bank details. Please note that cash refunds are not provided.
• Return Charges for carpets is ₹500 Per order.
• Exchange Orders:  No charges will be applied.
• Exchange orders are exempt from any return charges.

International orders are not eligible for refunds, returns or exchanges

Carpets: Vacuum once a week. Gently brush surface to remove dust. Blot with paper & remove spills immediately. Use professional carpet cleaning services only.

Cushions: Dry Clean Only..

We are India's largest handmade carpet manufacturing company in Mirzapur, located on the banks of the Ganges on the ancient Grand Trunk Road where for centuries, artisans have woven a long and distinguished reputation for excellence. For over a century we've chosen to be handmade while collaborating with weavers in their homes to keep the age-old skill of weaving a carpet alive.

• Manufactured By: Obeetee Pvt. Ltd
• Address: Registered Office - Bisunderpur, Civil Lines, Mirzapur, 231001, Uttar Pradesh.
• Marketed By: Obeetee Retail Pvt. Ltd
• Address: Khasra No. 289/2, Near SOL India, Sultanpur, New Delhi-110030
• Customer Care: For any Feedback/Complaints+91-9559140222 or write to above address or email on: customercare@obeetee.com
• Country Of Origin: India
• Net Quantity:1 N
  
  Please Note:
  1. The design and motif dimensions may vary according to different sizes.
  2. Colors may differ slightly due to photography lighting and screen variations.