Shipping policy

What are the shipping charges?
We offer free shipping on every item purchased through our website.

When will my order arrive?
We aim to dispatch all orders within 12-15 working days. The estimated delivery time may vary from product to product and can be delivered the next day or a maximum of 15 business days from the time of placing the order and payment realization. The estimated delivery can be checked on the product detail page.
Custom order: For a custom rug, the delivery timeline depends on the production time. The production time depends on the number of knots per inch and the size of the rug. To calculate, we can assume that it takes 1 week per 2 inches of a rug for a 156-knot rug.

How will I know whether my order is confirmed?
Once the order is successfully placed, you will receive the following notifications via email:
1. Email order confirmation
2. Text message order confirmation.
3. Email with tracking details and Invoice once the product is shipped.

Are there any hidden costs at the time of Shipping?
For all Indian orders: RETAIL PRICE AT CHECKOUT is final and with all tax included.
For International orders: There are shipping fees, extra duties, and local taxes applicable, depending on the customs laws of respective countries. You will need to pay it to our shipping partner at the time of delivery.
For more information, kindly get in touch with us at customercare@obeetee.com.