Ashen Hand Tufted Woollen Rug

Homing quite a unique color and its shades, Ashen is one of our visions brought to life for contemporary homes. With a hand-tufted construction, the carpet is made using pure wool fiber. Among durability and comfort, versatility is one of its usp. The Ochre color blends in with the Indian furniture shades, making the space whole.

DOMESTIC ORDERS

• Carpet Orders are usually dispatched within 4-5 working days from the date of order.
• Carpet orders are delivered within 10-12 working days from the date of shipping.
• A flat shipping fee of ₹1,000 applies to all rugs purchased at a 70% discount.
• Carpets are carefully inspected prior to shipment, and request you to check your order upon receipt.
• If a defect is discovered, please contact our Customer Care team at +919559140222 or customercare@obeetee.com within 48 hours of receiving your order.

INTERNATIONAL ORDERS

• Dispatch Time: Carpet orders are typically dispatched within 5–6 working days from the order date.
• Delivery Time: Orders are generally delivered within 15–20 working days from the date of dispatch. Delivery timelines may vary based on the duration of customs processing.
• Import Duties: Any applicable import duties are the responsibility of the customer and must be settled directly with the relevant customs authorities.
• Quality Assurance: All carpets undergo a thorough inspection before shipment. We recommend checking your order upon delivery and notifying us immediately of any concerns.
• To process global transactions, choose Razorpay as the payment gateway and PayPal for completing the transaction. Cart displays INR but payments can be made in your selected currency.

Office Hours: Our office is open from 10:00 AM to 6:00 PM (IST), Monday to Saturday (excluding national
holidays).

Conditions for Returns and Exchanges:

• Products are eligible for returns only if there is a manufacturing fault that cannot be fixed.
• Returns and exchanges are only applicable to non-custom and non-discounted items.
• Sale products are not eligible for return and exchange.
• Customers may exchange for another product of equal or higher value (paying the difference). 
• If eligible for a refund or replacement, requests for returns and exchanges must be made within 14 Days of receiving the order.
• We kindly request customers to provide multiple images: One showing the product open for damage inspection and another with the product securely packed. This step is crucial for processing the return or exchange efficiently.
• Keeping the original packaging is mandatory; returns or exchanges will only be accepted if the product is securely repacked in its original packaging, with all labels intact.

Refund Processing:

• Prepaid Order Refund: Refunds for prepaid orders are processed promptly within 48 hours after the product is picked up from your location.
• COD Order Refund: Refunds for Cash on Delivery (COD) orders are processed between 10-12 working days after the product is picked up from your location. This process is initiated upon receiving your bank details. Please note that cash refunds are not provided.
• Return Charges for carpets is ₹1000 Per order.
• Exchange Orders:  No charges will be applied.
• Exchange orders are exempt from any return charges.

International orders are not eligible for refunds, returns or exchanges

Hand Tufted Rugs

• Vacuum once a week using low suction.
• Do not use a beater brush or rotating brush.
• Do not beat the rug with a stick to remove dust.
• Blot spills immediately with a clean, dry cloth.
• Do not rub stains, as this can damage the pile.
• Do not wash, soak, or shampoo hand tufted rugs.
• Keep away from excess moisture and damp floors.
• Clip loose threads carefully; do not pull them.
• Rotate the rug every few months for even wear.
• Use professional rug cleaning only.
  

Hand Knotted Rugs

• Vacuum once a week using low suction.
• Avoid harsh brushing or aggressive vacuuming.
• Do not beat the rug with a stick to remove dust.
• Shake gently or vacuum the back occasionally to release trapped
  dust.
• Blot spills immediately with a clean, dry cloth.
• Do not rub stains or use strong chemicals.
• Avoid soaking the rug or leaving it damp.
• Rotate the rug every few months for even fading and wear.
• Keep away from prolonged direct sunlight where possible.
• Use professional rug cleaning only.

• Manufactured By: Obeetee Pvt. Ltd.
• Address: Registered Office - Bisunderpur, Civil Lines, Mirzapur, 231001, Uttar Pradesh.
• Marketed By: Obeetee Pvt. Ltd
• Address: Khasra No. 289/2, Near SOL India, Sultanpur, New Delhi-110030
• Customer Care: For any Feedback/Complaints+91-9559140222 or write to above address or email on: customercare@obeetee.com
• Country Of Origin: India
• Net Quantity:1 N
  
  Please Note:
  1. The design and motif dimensions may vary according to different sizes.
  2. Colors may differ slightly due to photography lighting and screen variations.