Carpets are carefully inspected prior to shipment, and request you to check your order upon receipt.
For items delivered via our logistics partners, your signature is required at the time of delivery.
If a defect is discovered, please contact our Customer Care team at +919625922138 or email@example.com within 48 hours of receiving your order.
Your order will be eligible for return only if there is a manufacturing defects that can not be fixed.
Follow these simple steps to raise a Return Request -
- A Return Request needs to be raised within 48 hours after receipt.
- Call us on +919625922138 or email us at firstname.lastname@example.org.
- Our shipping partner will pick up the rug on your behalf from your place at a mutually decided time.
- On receipt of the returned item, it goes through a quality check. If the item is damage-free, we will initiate the refund process within 48 hours.
Terms & Conditions -
- Return the rug in the very same condition in which it was delivered to you.
- Do not use, wash, alter/tamper or soil the rug.
- A damaged rug will not be eligible for return.
- The rug must have the original packing, labels and tags intact for the return to be successful.
- Altered and illegible serial numbers will also lead to the retune being rejected.
- We will initiate the refund or replacement once the item passes through quality inspection.
- In case you receive a damaged/defective item, notify us within 48 hours of receipt. We might request you to share the picture of the rug at email@example.com. We will replace it without any cost after a thorough examination.
- India: “15 Days Hassle Free Return” is valid for purchase within India only (Not applicable for custom rugs).