Get all the answers to frequently asked questions concerning orders, returns, shipping, and custom carpets on our FAQs page before you buy carpets online. 

Q1. What are the delivery charges?

We offer free shipping across India on every rug purchased through our website.  For international queries, you can call us on +919559140222

Q2. How can I return my order in case the rug has a manufacturing defect or difference in colour?

Before being shipped, all of our rugs go through a rigorous quality inspection. However, in case the rug is damaged, you can WhatsApp message or call us on +91 9559140222 or email us at - in no less than 48 hours of accepting your request. After picking the rug, we will initiate the refund within 48 hours. Return charges are applicable. Please refer to our Return Policy.

Q3. Can I get my rug customized? What will be the charges for the customization?

Yes, you can get your rug customized. There are no upcharges if the customisation is for a standard size. Otherwise, charges are applicable and vary according to the size required. Learn More

Q4. How long will it take to get the rug customized?

Depending on the size of the rug, to customize a hand tufted rug, it takes a minimum of 30 days, and for a hand knotted rug, depending on the size and number of knots of the rug, it will take 90 days or more.
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Q5. Whom can I contact in case of any queries?

You can send us a WhatsApp message or call us at +91 9559140222 for any kind of query regarding the rug. 

Q6. Can I place an order through Whatsapp?

Yes, it is possible. You may contact us on WhatsApp at +91 9559140222.

Q7. Is it possible to do a home trial?

Yes, the home trial is possible in Delhi, Mumbai, Kolkata, Hyderabad, and Bangalore. If you are in any other city, you can share a picture of your room, and we will share a few rug options over WhatsApp or video call. Learn More

Q8. Is there any warranty on hand-knotted and hand-tufted rugs?

Our hand-tufted rugs have a 5-year warranty on manufacturing defects and a 10-year and above warranty on hand-knotted rugs. For more details, you can contact us at +919559140222. 

Q9. How can I maintain my rug so that it lasts for years?

Maintaining handmade rugs so that they last forever requires you to vacuum them regularly. For more details, click here

Q10. Do you have a physical store so that I can visit there?

Yes, we have showrooms in Delhi, Mumbai, Kolkata, Hyderabad, and Kolkata. You can visit our showrooms to buy carpets. 

Q11. Do you send a confirmation email for the order?

Following the successful placement of the order, you will get: 

  1. Order confirmation through email
  2. Order confirmation by WhatsApp.
  3. When the product ships, an email with tracking information and an invoice is sent.

Q12. What is a "White Glove" service?

From material to location to carpet design, the White Glove Service offers the customer an experience that is very personalized and custom-made. Getting White Glove Service is a simple process. The 'White Glove Service' part of the website provides contact information for the experts for anyone interested in buying Obeetee rugs and carpets. Read more about White Glove.

Q13. Why Buy a Rug from Obeetee Carpets?

We at Obeetee provide handmade carpets and rugs that are not only exquisite in terms of design but also durable. The knots of each rug is made by our skilled artisans with meticulous attention to detail. This makes sure that the rug sustains a lot of human traffic and movement while being used in a home. 

Q 14. What should be the thickness of the carpet? 

The rug's pile determines its sturdiness and durability. The thickness of the hand tufted rug can be in between 9 to 13 mm. On the other hand, the thickness of the hand knotted rug depends on the number of knots. The denser the knots, the better the quality.

Q 15. What is the most popular carpet right now? 

Nowadays, people prefer handmade rugs due to their craftsmanship and designs. Handmade area rugs are artistic and distinctive, making them ideal for homeowners who are passionate about design and individuality. The most popular handmade carpets are hand-knotted rugs, since they have a richer look to them. And if you are looking for a colour in rugs, then you can go for vibrant or muted colours depending on the wall colours. Learn More

Q 16. Is the carpet in the living room outdated?

The carpets are still in vogue! It has the ability to change and be so opulent. A carpet for the living room can serve as the ultimate unifier, tying together all the different aspects and fostering a calm, relaxing atmosphere. Handmade carpets and rugs are a lot more sophisticated and give off an air of elegance and calmness.

Q17. What carpet color is most popular?

Neutrals with muted colors, such as warm grays and the perennially fashionable beige, are preferred during the summer. In winter, people opt for vibrant colors.

Q 18. Are woolen rugs of high quality?

Woollen rugs, in fact, last longer than the vast majority of other types of carpets. A handcrafted wool rug is preferable to a typical one because it will probably be much more distinctive. They are a wonderful addition to any home and can be utilized to liven up any area with brilliant colour. Considering the importance of the quality of wool, Obeetee Carpets is the first rug brand to collaborate with New Zealand to employ Fenmark for handmade carpets and rugs.

Q 19. How long will a wool rug last?

The durability of handmade rugs depends on their quality and how well you take care of them. Generally, a handmade woolen carpet can last up to 50 years. 

Q 20. Can I wash a wool rug?

No, the wool rugs cannot be washed. Although it's suggested that you use a wet wipe for the stains and vacuum it regularly Read More.